Shipping Info

Shipping

Chemicals and accessories

Cleansmart offers free next working day delivery on chemical and accessory orders over £100 (excludes some premium post code areas and delivery of large spray extraction machines which must be sent on a pallet).

The cut-off time for next day delivery is now 1.30pm. We may still be able to ship next day if you order after this time but please phone first.

Our courier has an impressive 98% success rate on next day deliveries. However, we can never guarantee next day delivery because we are always in the hands of the courier. For this reason we recommend where possible you allow extra time for delivery just in case there is a problem.

ORDERS TO BE DELIVERED BY COURIER:

TRACKING INFO:

For UK mainland courier deliveries, where a mobile phone number has been provided, you will normally receive a text message from DHL with delivery information and and estimated time slot. If you need to contact DHL about your delivery, the number is 02476 937 770.

ORDERS LEFT ‘SAFE’

It is your responsibility to ensure that someone is available to accept your delivery. If there is no-one available to take delivery when the courier calls, the courier is likely to leave the order outside your premises, at which point your order is deemed ‘delivered’. 

We cannot accept any responsibility for orders that are stolen, lost or damaged after being delivered.

TO CHANGE YOUR DELIVERY DATE OR DELIVERY ADDRESS

Please contact us straight away and we will attempt to update the delivery address or date.

BEFORE ACCEPTING YOUR DELIVERY

  1. Check with the driver that the number of boxes is correct
  2. Check that the packaging is not damaged or wet

IF THE PACKAGING APPEARS TO BE DAMAGED OR WET/LEAKING:

  1. Take photos before accepting the delivery
  2. Accept the delivery and let us know by emailing support@clean-smart.co.uk

 Any issues with missing, incorrect, damaged, leaking items, you must let us know on the day of the delivery, by emailing support@clean-smart.co.uk

Machine orders

Larger/high value machines must ship via a palletised delivery service, at a flat rate cost of £45 + VAT (excluding premium Highland/off-shore – please call for a shipping quote). The standard lead time on Airflex machines is usually around 7 days, we can often supply an Airflex machine more quickly than this if required – please call to confirm before placing the order.

Overseas

We can ship most equipment and machinery and parts overseas. Please contact us for a shipping quote. We are unable to ship chemicals overseas. We are are also looking for a small number of  International partners to distribute our equipment overseas.